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GrabJobs is seeking a skilled German-Speaking Customer Advisor to join our dynamic team in Lisbon. As a critical component of our web services department, you will be responsible for providing top-notch support to our German-speaking clients, ensuring their needs are met and exceeded.
Key ResponsibilitiesThe successful candidate will have a solid understanding of the company's web services, allowing them to offer expert guidance to customers. Key responsibilities include:
- Providing prompt and effective customer support via various communication channels.
- Developing and maintaining a deep understanding of the company's web services.
- Troubleshooting and resolving customer issues, often requiring creative problem-solving skills.
- Communicating clearly and professionally with customers, empathizing with their concerns and needs.
- Collaborating with colleagues and other departments to escalate and resolve complex issues.
- Gathering and reporting valuable customer feedback to enhance service quality.
As a German-Speaking Customer Advisor, you will have the opportunity to work in a fast-paced environment, adapt to new challenges, and develop your skills and expertise in a supportive and collaborative team.
