Beauty Service Associate
4 semanas atrás
About this role: We are seeking a highly skilled Beauty Customer Service Representative to join our team in Porto. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in the beauty industry.
Your key responsibilities:
- Manage consumer requests relating to information and complaints through different channels.
- Provide exceptional solutions, service, product, and beauty advice in a professional, precise, and timely manner.
- Be in contact with other departments and redirect related cases and issues to related departments.
Requirements:
- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
- Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
- Proficiency in the German language, with a minimum of C1 level proficiency.
- English language level of B2.
- Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
- Willingness and availability to work flexible shifts.
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and hands-on experience with digital and social media platforms.
- Prior involvement in customer service roles is a plus.
What we offer:
- Type of contract: A long-term fixed-term contract, renewable every year.
- Working hours: Full time (40h/week). Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00).
- Salary conditions (*) – 2 options:
- Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes).
- Reimbursement of your initial flight expenses after 9 months.
- Airport pick up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help in paperwork, opening bank account, etc. upon your arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
- Real career opportunities in different career paths.
About Blu Selection: Located in Lisbon, Blu Selection is a multinational organisation that takes care of you from your career development, language skills, accommodation, and to your social integration. We are a company that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Our team includes talents from more than 80 nationalities all over the world.
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