Industry Leader
3 semanas atrás
Job Summary:
BRAINR is seeking an experienced Head of Customer Solutions to oversee the successful implementation of complex software projects and ensure client satisfaction throughout the sales and implementation processes.
Key Responsibilities:
- Pre-Sales Technical Support: Collaborate with the sales team to understand manufacturing processes and client needs, prepare and deliver technical presentations and product demonstrations, develop customized proposals, and respond to technical inquiries.
- Lead Implementation Projects: Oversee the deployment of our MES software for new clients from start to finish, develop project plans, set timelines, and allocate resources effectively, ensuring projects are completed on time and meet quality standards.
- Team Management and Development: Build, lead, and mentor a high-performing customer solutions team, promoting a collaborative and customer-focused culture.
- Client Relationship Management: Serve as the primary technical point of contact for key accounts, identifying opportunities for upselling and cross-selling additional services.
- Industry Engagement and Thought Leadership: Stay updated on industry trends and emerging technologies, representing BRAINR at industry events and contributing to thought leadership content.
Requirements:
- Experience leading projects with a proven track record in managing complex software implementations.
- Strong leadership skills with experience in team management.
- In-depth knowledge of industry digitization and industrial processes, particularly in the food sector.
- Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Exceptional relationship-building skills with a focus on client satisfaction.
- Strong problem-solving skills and the ability to provide innovative solutions.
- Background in industrial engineering or process engineering.
- Willingness to travel and flexibility in schedule to accommodate client go-lives, including weekends if necessary.
About BRAINR:
BRAINR is a Next-Generation AI enabled cloud MES (Manufacturing Execution System) for the food industry, built on a highly scalable and secure cloud infrastructure, that enables smarter processes and 360o intelligent real-time management of factory operations.
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