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Customer Service Ambassador
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**About Us**
Dorel Juvenile, a world-leading juvenile products company, empowers families to live carefree lives with innovative and durable products.
We operate in over 100 countries, driven by a commitment to excellence and customer satisfaction.
In this role, you will play a vital part in building strong relationships with our retail partners and consumers, delivering personalized support and ensuring a positive experience.
Main Responsibilities:
- Serve as the primary point of contact for retail partners and consumers, responding promptly to inquiries, requests, and concerns via phone, email, or in-person visits.
- Develop and maintain strong relationships with retail store managers, sales associates, and other key stakeholders to foster collaboration and partnership.
- Proactively engage with retail partners to understand their needs, provide product recommendations, and identify opportunities for upselling and cross-selling.
- Process retail orders accurately and efficiently, ensuring timely delivery and fulfillment of products to retail stores.
- Prepare regular sales reports, dashboards, and presentations for internal stakeholders and retail partners to communicate performance insights and recommendations.
About You:)
- 2+ years of experience in customer service, consumer care, or related roles.
- Fluent in English & French (mandatory).
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels.
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service.
- Sales acumen and a results-oriented mindset, with a track record of achieving sales targets and driving business growth.
