German Support Specialist – Lisbon

Há 6 dias


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

We are seeking a highly skilled German Community Specialist to join our team at Red Frog Recruitment. As a key member of our customer support department, you will play a vital role in delivering exceptional service to our clients. If you possess strong communication skills, attention to detail, and the ability to work independently, we want to hear from you.

Job Summary

As a German Community Specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat. Your primary goal will be to resolve issues efficiently, ensure customer satisfaction, and build strong relationships with our partners. This role requires a high level of technical proficiency, excellent problem-solving skills, and the ability to adapt quickly to changing situations.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Technical Support: Troubleshoot technical issues, perform basic troubleshooting, and escalate complex problems to senior technicians when necessary.
  • Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders to ensure seamless collaboration and issue resolution.
  • Quality Assurance: Monitor and evaluate customer interactions to identify areas for improvement and implement changes to enhance the overall customer experience.
Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Language Skills: Fluency in German (C1/C2) and English (C1)
  • Customer Service Experience: At least 12 months of direct customer service experience, preferably in a contact center environment
  • Technical Skills: Proficiency in basic internet technologies, software, and terminology; experience with PowerPoint and Excel or similar tools
  • Soft Skills: Excellent written and verbal communication skills, strong attention to detail, and ability to work independently


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