Remote Customer Care Professional

Há 7 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Are you passionate about delivering outstanding customer experiences? Do you have a knack for resolving complex technical issues?

About the Job:

We're seeking a skilled Customer Support Consultant to join our global support team. As a key member of our team, you will provide exceptional customer service to clients while working collaboratively with cross-functional teams.

Key Responsibilities:
  1. Offer personalized customer support via various channels.
  2. Build trust with clients by being approachable, empathetic, and knowledgeable.
  3. Identify and resolve complex technical issues promptly.
  4. Stay informed about our client's products and services to provide accurate assistance.
  5. Meet performance metrics to achieve business objectives.
  6. Maintain confidentiality when handling sensitive customer data.
Requirements:
  • Advanced/C1 level proficiency in Dutch and English.
  • Prior experience in customer-facing roles, preferably in a technical environment.
  • A technical background is a plus but not necessary.
What We Offer:
  • A collaborative and inclusive work environment.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A positive and supportive team culture.
  • A flexible schedule to suit your needs.


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