Remote German-Speaking Customer Care

Há 2 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

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Remote German-Speaking Customer Care - Smart Lighting DevicesClient:Cross Border Talents
Location:Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:7f35a58646bb
Job Views:13
Posted:16.03.2025
Expiry Date:30.04.2025
Job Description:Cross Border Talents is hiring German speakers residing between Coimbra and Algarve for a remote project in customer care
Start Date: March 13, 2025
Contract Type: Fixed-Term Contract (CDD) 6 months, extendable
Work Schedule: Monday to Friday (including bank holidays)Rotational shifts between 07:00 AM and 07:00 PMResponsibilities: Provide outstanding customer support via phone, email, and chat for Smart Lighting DevicesAssist customers with troubleshooting, product information, and general inquiriesEnsure high levels of customer satisfaction and resolve issues efficientlyMaintain accurate records of interactions in the systemRequirements: Fluency in German (C1-C2 level) and good English skills (B2 level)Previous customer service experience is a plusStrong problem-solving skills and ability to work independentlyExcellent communication and interpersonal skillsMust have one of the following valid documents:EU IDPortuguese Residence CardThis is a fully remote position within Lisbon, but relocation support is not provided. Candidates must be based in Coimbra to Algarve to be eligible.
If you meet the criteria and are ready to join a dynamic customer service team, apply today

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