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Customer Service Specialist
1 semana atrás
About the Role
We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team in Lisbon. This position requires fluency in German and involves providing top-notch support to customers via phone, email, or chat.
Key Responsibilities:
- Provide exceptional customer service to German-speaking customers, addressing their inquiries and resolving issues professionally.
- Maintain high levels of customer satisfaction by handling all interactions with care and attention to detail.
- Collaborate with the team to improve service processes and enhance the overall customer experience.
Requirements:
- Fluency in German (both written and spoken).
- Prior experience in customer service or call center environments is an asset.
- Strong communication skills, with a customer-focused approach.
- Ability to work in a fast-paced environment, with strong problem-solving abilities and attention to detail.
- Flexibility to work in rotational shifts, including weekends.
Benefits:
- Performance Bonus: Receive a monthly performance-based bonus for meeting and exceeding targets.
- Welcome bonus.
- Competitive salary based on experience.
- Work-life balance, with rotational shifts and 2 days off per week.
- Training & Development: Full training provided to ensure success in the role.
- Multicultural Work Environment: Collaborate with colleagues from various countries and cultures.
