Technical Support Specialist

Há 4 dias


Aveiro, Aveiro, Portugal Mercedes-Benz Tempo inteiro
Company Overview

We are the Mercedes-Benz Customer Assistance Center Maastricht, a global hub for customer-centric innovation and excellence. Our team of over 1000 colleagues from diverse backgrounds work together to create the ultimate customer experience for drivers and retail organizations alike.

Job Description

This role is part of the Retail Service portfolio in the Mercedes-Benz Customer Assistance Center (MBCAC), where we strive for optimal data quality, market consultation, and user satisfaction. As a GSSN+ Support Specialist, you will be the first point of contact for users and market administrators, providing timely and high-quality support for inquiries and issues related to GSSN+ application features and usability.

You will also be responsible for creating new GSSN+ users, documenting your work accurately, and escalating relevant cases correctly and independently. Additionally, you will participate in GSSN+ release update testing, feed back findings to stakeholders, assist with data quality checks, and contribute to continuous improvement measures of product documentation and processes.



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