Hotel Operations Director – River Cruises and Portugal

3 semanas atrás


Porto, Porto, Portugal PeopleConquest Tempo inteiro
Key Responsibilities
  • Lead the Hotel Department: Oversee the entire hotel department, ensuring seamless operations and exceptional guest experiences.
  • Supervise and Motivate Crew: Supervise and motivate the hotel staff, particularly management personnel, to drive results and foster a positive work environment.
  • Coordinate Check-in and Check-out: Organize and conduct check-in and check-out procedures efficiently, ensuring a smooth and welcoming experience for guests.
  • Manage Administrative Tasks: Supervise general administrative tasks for all departments, maintaining high standards of organization and productivity.
  • Oversee Cost and Budget: Responsible for cost control and budget management, ensuring financial stability and alignment with company goals.
  • Collaborate with Departments: Cooperate closely with the nautical department and regional offices to guarantee effective communication and cohesive operations.
  • Resolve Guest Concerns: Handle and resolve traveler and crew concerns promptly and professionally, maintaining a high level of customer satisfaction.
Requirements
  • Education: Hotel school diploma or equivalent education.
  • Experience: Minimum two years of experience in the desired position, preferably in a 4 or 5-star restaurant and/or hotel.
  • Skills: Proven leadership abilities, excellent communication skills, strong organizational and computer skills, and fluency in English.

Please submit your CV to the recruitment team.


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