IT Support Manager Position

Há 5 dias


Lisboa, Lisboa, Portugal Inetum Tempo inteiro
About the Role

Inetum is seeking a highly skilled and experienced IT Support Manager to join its dynamic team. The ideal candidate will have a minimum of 3-5 years of experience in a similar role, specifically in IT Operations, IT Service Delivery, or Service Desk departments, with a proven track record of providing technical support.

Key Responsibilities:
  • Perform 2nd Level Support: Responsible for resolving complex technical issues escalated from the first level support team, including troubleshooting, diagnosing, and resolving technical problems related to our workplace environment.
  • Projects Support: Collaborate with the Project Manager on various technical activities related to workplace projects, providing technical expertise, ensuring project requirements are met, and assisting with project implementation.
  • Incident, Problem, and Change Management: Manage incidents and service requests, identify problems, and implement appropriate solutions, ensuring minimal disruption to our workplace environment.
  • Ensure Quality of Service: Support the delivery of annual IT satisfaction surveys, analyze survey results, and implement necessary improvements to enhance service quality.
  • Processes: Responsible for drafting and maintaining our Target Operating Model to ensure alignment with the Group's standards.
  • IT Asset Management: Support effective management of IT assets, including hardware and software inventory, lifecycle management, and disposal.
  • IT Security: Ensure the security of IT assets by implementing and maintaining security protocols and procedures.
  • HW Lifecycle: Manage the hardware lifecycle, including procurement, deployment, maintenance, and disposal, to ensure optimal performance and cost-effectiveness.


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