Customer Support Expert for Automotive Sector
1 dia atrás
**About the Role**
We are seeking a highly skilled Customer Support Expert to join our team in the automotive sector. As a key member of our customer support team, you will be responsible for handling customer inquiries in writing and by telephone in French. You will also support customers with their requests concerning digital topics such as vehicle apps.
**Key Responsibilities**You will be responsible for:
- Handling customer inquiries in writing and by telephone in French
- Supporting customers with their requests concerning digital topics such as vehicle apps
- Presenting possible solutions to the customer in 1st or 2nd level support
- Forwarding technical issues to the appropriate departments
- Communicating with specialist centers and advising customers on the existing digital product portfolio
To be successful in this role, you will need:
- Language skills: Native-level proficiency in Portuguese and English (written and spoken)
- Personality: Customer-oriented, responsible, and communicative
- Working method: Professional, independent, reliable, service- and solution-oriented
- Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies
We offer a comprehensive benefits package, including:
- Challenges in an international environment
- Career opportunities in one of the best companies in the world
- Flexible hours
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transport
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