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We are seeking a Digital Service Transformation Lead to spearhead our digital service evolution. This role will involve aligning IT services with the organization's digital objectives and ensuring a cohesive service transformation journey.
About ConvatecConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our mission is to pioneer trusted medical solutions that improve the lives we touch.
With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Group revenues in recent years have been over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit our website.
Digital Service Transformation Lead RoleThis is an exciting opportunity to join our team as a Digital Service Transformation Lead, working closely with IT teams, Business Units, and the Sr. Director IT Service Strategy & Digital Service Transformation to ensure a cohesive digital service transformation strategy.
- Define and refine the service portfolio roadmap, maturity path, and customer priorities.
- Employ analytics and data-driven methodologies & tools to monitor KPIs, subsequently translating data into actionable insights for strategic decisions.
- Collaborate with cross-functional teams to drive service maturity levels and elevate customer experience.
- Implement digital tools to enhance service delivery and train teams on new digital service processes.
- Stay updated with the latest digital tools and technologies that can further the organization's digital service transformation objectives.
To succeed in this role, you will need:
- A strong background in digital service transformations, with an emphasis on aligning services with digital strategies.
- Familiarity with emerging technologies and their role in service provision.
- Proven ability to work cross-functionally and influence strategy at the executive level.
- Bachelor's degree in Digital Transformation, Business Administration, or a related field.
- Certifications in digital strategy or transformation.
- Strong analytical skills, with experience using methods like Net Promoter Scores for customer feedback.
- Proven experience in leveraging digital tools for service improvement and transformation.
- A track record of effective collaboration between strategy and technical teams, bridging the gap between overarching digital objectives and the technologies that can achieve them.
We offer a competitive salary of approximately $150,000 per year, commensurate with experience, plus additional benefits.
About Our BenefitsAs a valued member of our team, you can expect:
- Comprehensive health insurance.
- Mental health support.
- Employee assistance program.
- Flexible work arrangements.
- Professional development opportunities.
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
