Proactive Fraud Prevention Specialist
2 meses atrás
About the Role
Are you a customer-focused professional looking for a challenging opportunity in fraud prevention?
We're seeking a Proactive Fraud Prevention Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience team, you will play a critical role in ensuring the security and integrity of online transactions.
Your Responsibilities
- Review orders with doubtful integrity and investigate payment data to identify potential nefarious activity
- Utilize sharp communication skills to discuss payment details with customers while maintaining confidentiality
- Record deviating activities, discover trends, and flag emerging issues to prevent fraudulent behavior
- Collaborate with colleagues to achieve high-performance results in a fast-paced work environment
What You Need to Succeed
- Native German speaker with a good level of English
- Customer service orientation with strong communication skills
- Proactive and team-oriented individual with a sales or commercial background
- Motivated and committed to delivering excellent results
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of €11,100 per month (gross), paid 14 times a year
- Up to €100 per month performance bonus
- Meal vouchers of €7.23 per workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan after six months
- The possibility of working from home
- A multicultural and international environment with opportunities for growth and development
- Fully paid training and career evolution
About Us
Our company is a leading international Customer Experience Specialist with a global presence and over 50,000 employees. We offer a unique opportunity to be part of a fast-paced and dynamic environment where you can make a real impact.
Location
Lisbon, Portugal
Work Hours
Monday to Friday, 8 AM to 5 PM (8 hours)
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