e-Cigarette Customer Care Specialist
Há 7 dias
We're looking for a highly motivated and results-driven e-cigarette customer support specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries.
About the OpportunityThis is a fantastic opportunity to work with a dynamic team and contribute to the success of our business. You will have the opportunity to develop your skills and knowledge in customer support and work with a variety of e-cigarette products.
Responsibilities and Requirements- Provide customer support via phone, email, and chat regarding e-cigarette products.
- Assist customers with product-related queries and troubleshoot issues.
- Document customer interactions and transactions in the CRM system.
- Collaborate with internal teams to improve service delivery.
- Fluent in Portuguese and English.
- EU passport required.
- Experience in customer support, preferably in the e-cigarette industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
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