Service Team Leader

Há 4 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

TN Portugal is a forward-thinking organization that values customer satisfaction. We are seeking an experienced team leader to join our Customer Service Team.

As Customer Service Team Leader, you will be responsible for driving the success of your team, ensuring that they provide exceptional service to our customers while meeting defined SLA-SLO objectives. This includes defining team objectives, monitoring individual and collective performances, and determining action plans.

One of the key aspects of this role is talent development. You will work closely with your team to develop their skills through individual career plans, helping them grow professionally and personally.

Your technical expertise will also be valuable in this position. You will report technical issues and anomalies to the relevant departments and contribute to incident/crisis management.

In terms of future impact, you can expect to actively participate in company projects, driving continuous improvement and contributing to the enhancement of internal tools.

Within six months, you will have taken on a leadership role in the company, participating in the design and implementation of projects aimed at improving service within support.

Key skills required for this role include a customer-oriented mindset, problem-solving skills, strong communication skills (both written and verbal), and fluency in English and Spanish. Having experience with our internal CRM 'ServiceNow' would be a significant advantage.


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