Policy Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro
Job Description

We are seeking a Policy Support Specialist to join our team in Lisbon, Portugal. As a key member of our operations, you will be responsible for providing exceptional support to our clients and ensuring that their needs are met.

About the Role
  • You will be responsible for responding to client inquiries via phone or chat.
  • Process transactions and update records in our client policy administration system.
  • Perform indexation and electronic archiving tasks.
  • Manage policy changes and updates.
  • Handle claims and cancellations.
Your Qualifications
  • A high level of Spanish (C2) and fluent in English (B2) is required.
  • Previous customer experience is a plus.
  • Excellent verbal and writing skills coupled with a formal and diplomatic stance.
  • Proactive, self-motivated, and a great team player.


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