Service Delivery Expert
3 semanas atrás
Eurotux is a dynamic Information Technologies company with an international presence. As part of our growth strategy, we are seeking a Service Delivery Expert to lead our team. Key responsibilities include:
Service QualityEnsure operational excellence and the quality of services provided. Develop a deep understanding of our services and client contracts. Implement and follow processes to ensure effective service delivery. Monitor quality metrics and resolve blockages and issues.
Team CoordinationManage team allocation and priorities, ensuring continuous value addition. Approve holidays and manage absences without disrupting the workflow. Motivate and support the team, recognizing efforts and resolving conflicts.
A Bachelor's degree in Computer Engineering, Computer Networks, or a related field is required. Experience in service management and team leadership is essential. The ability to maintain effective processes and drive continuous improvement is crucial. Proficient in English is a must. Adaptability, proactivity, and dynamism are key traits. Excellent communication and interpersonal skills are necessary. A strong desire to learn and take on new challenges is essential. Highly responsible and meticulous individuals with strong analytical, planning, organization, problem-solving, and time management skills are preferred. We offer competitive wage conditions, integration into a dynamic project, and good career prospects with opportunities for personal and professional development.
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