Software Deployment Expert

4 semanas atrás

Lisboa, Lisboa, Portugal Advantage 360 Tempo inteiro

We are seeking a skilled Technical Implementation Consultant to join our team at Advantage 360. As a key member of our Professional Services team, you will play a crucial role in ensuring the successful implementation of our software solutions for broadband service providers.

Estimated Salary: $120,000 - $180,000 per year

About the Job

This is an exciting opportunity for a highly motivated and experienced professional to work with a global leader in the telecommunications industry. As a Technical Implementation Consultant, you will be responsible for participating in all phases of customer implementations, from requirements gathering to go-live activities.

Key Responsibilities:

  • Provide post-sales services for software implementation, scripting, upgrades, and migrations.
  • Work closely with customers and project teams to ensure all deliverables are executed successfully, on time, and on budget.
  • Rapidly generate customer trust and confidence.
  • Display a high level of technical knowledge and consistent service throughout all interactions.
  • Gather requirements for solution delivery, working closely with customers and vendors.
  • Drive onsite project workshops and consultation with customers.
  • Provide customer-facing technical documentation, including Acceptance Test Plans.
  • Write high-quality scripts as required for solution delivery, migration, static data import, etc.
  • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project.
  • Deliver onsite and/or remote product training to customers.
  • Conduct knowledge transfer to handoff projects to technical support.
  • Act as a liaison between customers, sales, other professional services colleagues, engineering, and technical support.
  • Develop best practices for the services' team.
Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in computer science, computer engineering, or a related technical discipline, or an equivalent combination of education and experience.
  • Minimum 3 years' experience in a customer-facing role implementing complex software solutions.
  • Excellent communication, facilitation, and organization skills.
  • A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility.
  • Demonstrated ability to influence customers, internal stakeholders, and technical teams through credible knowledge and experience, persuasion, and influencing skills.
  • Possess superior written and oral communication, time management, organizational, and presentation skills with the ability to negotiate and collaborate to achieve vision.
  • Strong ability to work independently within virtual teams, across multiple time zones.
  • Positive attitude and strong work ethic.
  • Ability to manage customer expectations.
  • Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges.
  • Strong VM, Unix/Linux, and Unix shell scripting skills.
  • Experience developing with JavaScript, Python, Perl.
  • Experience working with SQL and knowledge of relational data models.
  • Knowledge of Security architectures and firewalls.
  • Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).
  • Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc.).
  • Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure).
  • Experience working with BSS/OSS must.
  • Understanding of complex deployment architectures and ability to design scalable and HA systems.
  • Willing to work flexible hours.
  • Ability to travel internationally up to 25% of the time.
  • Excellent command, highly proficient in spoken and written English.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive work environment that fosters collaboration and innovation.
  • The opportunity to work on challenging and rewarding projects that make a real difference in the lives of our customers.

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