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Supervisor of Guest Services

1 semana atrás

Faro, Portugal Vilalara Grand Hotel Algarve Tempo inteiro
About the Role
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a friendly professional demeanor. As Front Office Supervisor, you'll be responsible for overseeing daily front desk operations, training and mentoring staff, and coordinating with other departments to ensure exceptional guest services.

Main Responsibilities
* Supervise and lead the front office team in providing top-notch service to guests
* Train and mentor staff to uphold high customer service standards
* Handle guest inquiries, requests, and complaints in a prompt and efficient manner
* Coordinate with other departments to ensure seamless guest services and address any issues

Requirements
* Minimum 3 years' experience in a front office role within the hotel industry (shift leader and junior supervisor roles will be considered)
* Strong leadership skills with the ability to manage and motivate a team effectively
* Excellent communication skills, both verbal and written, with a friendly and professional demeanor
* Proficiency in hotel management software (Opera will be appreciated) and basic understanding of Microsoft Office suite

Benefits
* Secure long-term contract with growth potential and career advancement
* Shared accommodation provided for stress-free living (if needed)
* Comprehensive health insurance
* Special day off on your anniversary for personal milestones
* Access to curative medicine services
* Participate in a health and wellness program with psychology consultations, workshops, mindfulness sessions, yoga classes, and more
* Enjoy staff cafeteria meals, even on days off
* Convenient staff transportation services for daily commute (Fixed route and timetable)