Content Management Expert

Há 6 dias


Lisboa, Lisboa, Portugal Richemont Tempo inteiro

About the Role

We are seeking a highly motivated Content Management Expert to join our enthusiastic and dynamic Omnichannel Content Foundations team in Lisbon. As a Business Analyst / Configuration analyst, you will be responsible for interpreting brands and users' requirements and conveying them into functional and technical specifications while implementing or modifying features in a PIM/DAM SaaS Tool.

Key Responsibilities

  • Clarify business needs and prepare documents like functional and technical specifications, mapping-files, use-cases, user stories, wireframes, process flows, and product backlog;
  • Configure PIM/DAM SaaS Tool (Sitecore ContentHub) to implement new features or adapt existing ones;
  • Support Project managers/POs/Solution Architects in translating business requirements into specifications;
  • Support Product specialists/DEVs/Support Team members in implementing or updating features;
  • Collaborate with the team to ensure successful implementation and maintenance of the PIM/DAM SaaS Tool;
  • Develop and improve activities related to content management and configuration;
  • Ensure adherence to policies, guidelines, and procedures while development is carried out;
  • Create and manage support tickets for bugs and follow-up on them;
  • Contribute to creating and updating tickets in Jira;
  • Participate in testing and quality assurance activities.

Requirements

  • B.Sc. or M.Sc. in Computer Science, Software Engineering, or a related field;
  • 5+ years of experience as a Business Analyst / Product Specialist;
  • Proven ability to work effectively in a highly collaborative and international environment;
  • Strong analytical, problem-solving, and organizational skills;
  • Must have experience in delivering implementations meeting typical SaaS content project success factors, including improved data quality, improved publishing workflow, and content management;
  • Previous experience configuring data and content management SaaS tools (PIM/DAM Content management system in particular Sitecore ContentHub) is a strong plus;
  • Understanding of Entity-Relationship and Non-Entity-Relationship models;
  • Excellent interpersonal skills;
  • Ability to contribute towards a team effort;
  • Initiative and self-confidence, adaptable and able to cope with changing and evolving priorities while being able to identify new opportunities;
  • Excellent communication skills (written and verbal) in English. Other languages are a plus.


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