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The ideal candidate will have a native level of German and be fluent in English, with a valid school diploma or bachelor's degree. Experience in Customer Service or Sales is a plus. If you are a natural communicator, attentive listener, and thrive for perfectionism and excellence, we encourage you to apply.
About the Responsibilities:
* Ensure customer satisfaction and provide the best interaction within the customer service department
* Actively listen to customers by adopting a positive frame of mind and constant professionalism
* Provide the best possible answers and solutions to questions and concerns from customers
* Deliver calm and resourceful troubleshooting for customer queries regarding their customer experience or problems related to system configurations and network settings
* Be in contact with other departments and redirect related cases and issues to responsible departments
* Ensure consistency in brand messaging by focusing on availability and quality of products and services
* Provide account and application support to viewers namely with regard to software functionality
About the Benefits: As a member of our team, you can expect comprehensive training and support for your professional development, as well as assistance with your language skills and social integration in a foreign country.
