Chief Customer Experience Officer

Há 8 horas


Porto, Porto, Portugal Michael Page Tempo inteiro

About Our Client

Our client is a leading outsourcing company seeking a Chief Customer Experience Officer to drive the consolidation of their clients and internal operational team.

Job Description

The successful candidate will report directly to the Contact Center Manager and be responsible for achieving revenue targets and Gross Profit Margin for their business unit while maintaining high employee and client satisfaction.

Additional responsibilities include delivering accurate data for forecasting, developing realistic budgets, and overseeing Team Leader development and support. The ideal candidate will also set and follow up on quality and quantity targets for allocated clients/projects and maintain regular interaction with clients.

Key Responsibilities

  • Have a proven track record of effective leadership in Commercial and/or Operational roles in CRM or related industries.
  • possess excellent Client Relations and Sales contact experience in CRM outsource businesses.
  • Have a good understanding of CRM best practices and markets.
  • Manage time effectively and prioritize tasks to achieve clear objectives.
  • Experience with P&L management and associated financial practices is essential.
  • High intermediate level of English fluency is required.

Salary and Benefits

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus a meal allowance, annual bonus, and support in health insurance. This is a hybrid home-office policy, offering flexible working hours.

Requirements

To be considered for this role, you must have a strong background in leadership, sales, and customer service. You should possess excellent communication and analytical skills, with the ability to work in a performance-driven environment. Fluency in French is a plus.


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