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Athens-Based German Speaking Customer Service Role

1 semana atrás

Vila Nova de Gaia, Porto, Portugal TN Portugal Tempo inteiro

Join Our Multilingual Customer Service Team in Athens

Job Overview:

We are a global leader in secure payments and trusted transactions, and we are seeking a highly skilled German-speaking customer service advisor to join our team in Athens. As a key member of our multilingual customer service team, you will be responsible for providing high-quality service to our customers, resolving their queries and concerns, and ensuring their satisfaction.

Responsibilities:
  • Identify customer needs to diagnose and resolve problems
  • Solve customer queries and concerns regarding our products and services
  • Use multiple communication channels to engage with customers (voice, email, social media)
  • Cross-sell and upsell additional products to enhance customer experience
  • Handle customer calls related to product orders and purchases

Requirements:

  • Fluent German language skills (B2 level) and strong English communication skills
  • Strong focus on customer needs and ability to balance customer-oriented and results-driven approaches
  • Excellent problem-solving, active listening, and multitasking skills
  • Ability to thrive in a fast-paced and target-driven environment

What We Offer:

  • Full-time position with competitive salary and bonus structure
  • Real growth opportunities to advance in your career
  • Relocation package for candidates coming from abroad
  • Bonus for referring friends and colleagues
  • Possibilities to grow inside the company