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Customer Service Specialist
1 semana atrás
We are looking for a skilled Customer Service Specialist to join our team and assist newly registered buyers in successfully navigating their online auction platform. Our client operates a B2B marketplace for car dealers, connecting vendors who provide used vehicles with buyers across Europe.
As part of our Onboarding Support Team, you will be the first point of contact for new buyers, ensuring they receive the necessary training and guidance to confidently make purchases. Your key responsibilities will include:
- Conducting onboarding training sessions to help buyers understand the platform and key sales conditions;
- Engaging with buyers to assess their needs, preferences, and purchasing potential, recording key details in Salesforce;
- Proactively following up with buyers to ensure they feel confident and prepared to start purchasing.
To succeed in this role, you will need to have experience in customer relations and basic car knowledge/interest is a plus. You should also be fluent in German (C1) and English (C1). We offer a competitive salary of €1600, as well as additional benefits such as a meal allowance, health insurance, and a hybrid work model.
