Customer Support Team Manager: Leadership and Operations Expert
3 semanas atrás
Otonomee, a purpose-built fully remote BPO, is seeking an experienced Customer Support Team Manager to lead a team of customer support advisors in Portugal. This exciting opportunity offers a competitive salary, flexible work arrangements, and the chance to work with innovative brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
About the RoleThe successful candidate will be responsible for overseeing daily operations, coaching and mentoring team members, and driving performance to meet or exceed established goals and metrics. As a key point of contact for day-to-day operations, you will foster a culture of accountability, collaboration, and continuous learning within your team.
Key Responsibilities:- Lead and manage a team of customer support advisors to deliver high-quality service to clients
- Oversee daily operations, including scheduling, coaching, and mentoring team members
- Drive performance to meet or exceed established goals and metrics
- Foster a culture of accountability, collaboration, and continuous learning within the team
To succeed in this role, you must have:
- A minimum of 2 years' experience in team management, managing a team of customer support advisors in a BPO/Contact Centre environment
- High-level support skills, providing effective solutions to complex problems and issues
- Strong problem-solving skills, with the ability to quickly identify key issues and provide effective solutions
- A growth mindset, with a proactive and self-motivated approach to work
- Remote working experience and capabilities
In return for your hard work and dedication, we offer a competitive salary of €22,000 per annum (inclusive of 2 holiday allowances), plus additional benefits:
- €20 monthly internet allowance
- Meal allowance of €7.63 per working day
- Equipment provided
- Home office allowance
- A buddy on joining
- Online gym and wellbeing studio
- The opportunity for professional growth and development
- Fun company events and team outings
- Autonomy and responsibility
- An Oura Ring to help you better understand the product and support your team
Otonomee is a Certified BCorp, committed to promoting a positive employee experience and sustainable & equitable future. We strive for an inclusive culture where all employees feel respected, valued, and connected – together we grow.
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