German Customer Service Representative for Healthcare Project

3 semanas atrás


Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiro
Join Our Team as a German Customer Service Agent for a Healthcare Project

We are a leading BPO and Contact Center company, Konecta Portugal, specializing in omnichannel customer management. Our commitment to innovation and qualified, dynamic, and multicultural teams enables us to deliver exceptional customer experiences for leading brands. We invest in team training with our clients to assist them in critical areas, such as customer relations. If you are passionate about delivering top-notch customer service, we invite you to be part of our project in Portugal, supporting a prestigious client in the healthcare sector.

Role Description:

As a German Customer Service Agent, your key responsibilities will include:

  • Outbound contact with potential clients in the healthcare sector
  • Providing detailed descriptions of surgical process steps, including initial consultation, pre-operative exams, surgery day, and post-operative care
  • Addressing questions regarding surgical techniques, anesthesia, recovery time, and potential complications
Requirements:

To succeed in this role, you will need:

  • Computer literacy
  • Formal and polished language skills
  • Motivation, dynamism, and proactivity
  • Previous experience in a call center (mandatory)
  • Native or near-native level German (mandatory)
  • Knowledge of English (C1/C2)
Offer:

We offer a competitive package, including:

  • Base Salary + Meal allowance
  • Performance Bonus
  • Working Contract
  • Hybrid regime Work schedule between 10 am and 7 pm, Monday to Saturday


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