E-Commerce Customer Care Expert
Há 6 dias
E-Commerce Customer Care Expert Wanted
We are seeking an E-Commerce Customer Care Expert to join our team in Lisbon, Portugal. As an E-Commerce Customer Care Expert, you will be responsible for providing top-notch customer support via phone and email in Dutch.
Responsibilities
- Provide friendly and professional customer support via phone and email.
- Listen to customers' questions and concerns and deliver tailored solutions.
- Assist with orders, deliveries, payments, and returns.
- Act as the point of contact for external sellers, ensuring seamless operations.
- Offer guidance on digital products and e-services.
- Escalate and route unresolved issues to the appropriate departments.
Qualifications
- You'll be a great fit if you speak Dutch fluently (written and spoken) and have a good command of English.
- Have experience in customer service (preferred but not mandatory).
- Possess strong problem-solving skills and enjoy helping others.
- Are a clear and empathetic communicator with a customer-first approach.
- Are proficient with basic computer tools and willing to learn new systems.
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