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Customer Support Expert

Há 7 dias

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are seeking a skilled Customer Support Expert to join our e-commerce platform team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers via phone, email, or chat.

Responsibilities:

  • Assist customers effectively by responding to inquiries and providing guidance on orders and account settings.
  • Resolve customer issues in a timely and efficient manner.
  • Stay up-to-date with our platform's product range and policies to provide accurate support.
  • Contribute to customer satisfaction by using problem-solving skills to ensure a smooth and enjoyable experience.

Requirements:

  • Fluency in Dutch (spoken and written) and good English skills (B2 level or higher).
  • Interest in working in e-commerce and strong communication skills.
  • Ability to work independently and efficiently in a remote environment.
  • Tech-savviness and a quick learner when it comes to new tools and systems.

About the Role:

This is an exciting opportunity to join a dynamic and international team where you can grow professionally and make a real difference in people's lives. Our company values diversity, inclusion, and teamwork, and we offer a competitive package and opportunities for professional development.

Why Work with Us:

  • Be part of one of Europe's most well-known e-commerce platforms.
  • Gain valuable experience in a fast-growing industry while working remotely.
  • Enjoy flexibility, personal growth, and the opportunity to make a difference for customers every day.