Digital Collaboration Solutions Expert

3 semanas atrás


Lisboa, Lisboa, Portugal Richemont Tempo inteiro
About Richemont

Richemont is a leading luxury goods company, with strong roots in jewelry, fine watches, and premium accessories. Each of our Maisons represents a proud tradition of style, quality, and craftsmanship.

Salary Information

We offer an estimated salary range of €65,000 - €85,000 per annum, depending on experience and qualifications.

Job Description

Digital Collaboration Support Engineer Role

We are seeking an experienced Digital Collaboration Support Engineer to join our team. As part of the Digital Collaboration team, you will play a key role in bringing the collaboration landscape to the next level.

Your responsibilities will include:

  • Supporting business users in their usage of digital collaboration solutions
  • Communicating new features released to business users
  • Troubleshooting business issues and liaising with solution editors if necessary
  • Contributing to solutions usage governance definition and enforcement
  • FOLLOWING-UP releases and updates of solutions to communicate changes to business users
  • FOLLOWING-UP on any issues with Microsoft and other solution providers when necessary

You will also support the business with:

  • Managing priorities and SLAs
  • Building knowledge bridges between engineering and operations teams

About You

We are looking for someone with:

  • Analytic skills
  • A willingness to constantly learn and progress
  • Experience in O365 solution support (at least 5 years)
  • Ability to communicate in both technical and non-technical ways with clients and colleagues
  • Rigorous, flexible, stress-resistant, autonomous, and passionate about computer science
  • Capacity to work in an autonomous way and in a multi-cultural context across regions

What We Offer

As a member of our team, you will have the opportunity to work with experienced professionals, expand your knowledge, and contribute to the growth and success of Richemont's Digital Collaboration landscape.



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