Multilingual Support Specialist
1 semana atrás
Cognizant Technology Solutions is a leading global technology consulting and digital business services company.
Job Summary
This position offers a unique opportunity to join our multicultural team based in Lisbon as a Russian Customer Support specialist for an online video streaming platform.
We are seeking a highly motivated and customer-focused individual to provide exceptional support to our users via various channels.
Key Responsibilities
- Respond to customer inquiries through email, chat, and other multi-channel support platforms.
- Provide general and technical support, identifying and troubleshooting issues, documenting cases, and categorizing potential bugs.
- Make informed decisions and resolve customer inquiries according to defined policies and procedures.
- Elevate complex problems to senior colleagues or designated escalation channels.
Requirements
- At least 1 year of experience in customer service, preferably in contact centers with B2C and/or B2B environments, providing live multichannel support.
- Fluency in Russian (C1) and English (B2).
- Strong analytical, problem-solving, and technical troubleshooting skills.
- Excellent interpersonal and writing skills, with the ability to empathize with colleagues and customers.
Benefits
- Training and career development opportunities.
- A dynamic, fast-paced work environment with a culture of respect and human empowerment.
- A modern office space with access to public transportation, amenities, and regular company-sponsored activities.
Estimated Salary: €25,000 - €35,000 per annum
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