Multilingual Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiro
About Cognizant

Cognizant Technology Solutions is a leading global technology consulting and digital business services company.


Job Summary

This position offers a unique opportunity to join our multicultural team based in Lisbon as a Russian Customer Support specialist for an online video streaming platform.

We are seeking a highly motivated and customer-focused individual to provide exceptional support to our users via various channels.


Key Responsibilities
  • Respond to customer inquiries through email, chat, and other multi-channel support platforms.
  • Provide general and technical support, identifying and troubleshooting issues, documenting cases, and categorizing potential bugs.
  • Make informed decisions and resolve customer inquiries according to defined policies and procedures.
  • Elevate complex problems to senior colleagues or designated escalation channels.

Requirements
  • At least 1 year of experience in customer service, preferably in contact centers with B2C and/or B2B environments, providing live multichannel support.
  • Fluency in Russian (C1) and English (B2).
  • Strong analytical, problem-solving, and technical troubleshooting skills.
  • Excellent interpersonal and writing skills, with the ability to empathize with colleagues and customers.

Benefits
  • Training and career development opportunities.
  • A dynamic, fast-paced work environment with a culture of respect and human empowerment.
  • A modern office space with access to public transportation, amenities, and regular company-sponsored activities.

Estimated Salary: €25,000 - €35,000 per annum

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