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Business Process Strategist

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Transforming Sleep with Technology**

At Emma, we're pushing the boundaries of technology to revolutionize the world of sleep. As a Business Process Outsourcing Manager, you'll play a crucial role in developing and implementing the operational foundations necessary for our new business line's success.

About the Role

This is a unique opportunity to join a highly ambitious team that thrives on innovation and growth. You'll oversee BPO operations, manage relationships with external partners, and drive process improvements through collaboration with internal teams.

Your Key Responsibilities Will Include:

  • Establishing operational foundations for the new business line's success
  • Managing relationships with external partners to ensure alignment with Emma's growth objectives
  • Driving process improvements through collaboration with internal teams
  • Implementing and monitoring key performance indicators (KPIs) to assess and improve service delivery
  • Collaborating with stakeholders to ensure seamless operations and communication

You'll Need:

To succeed in this role, you'll require:

  • Strong Analytical Skills: Experience in data analysis and reporting, with a focus on process optimization and quality assurance
  • Familiarity with Call Center Technologies: Knowledge of CRM systems and workforce management tools
  • Proven Project Management Skills: Ability to plan, execute, and oversee projects aimed at process improvement and technology implementation
  • Demonstrated Leadership Abilities: Experience in leading teams, managing vendor relationships, and driving performance improvements
  • Excellent Communication Skills: Verbal and written communication skills to effectively interact with stakeholders at all levels

Join Our Team

As a member of our team, you'll enjoy:

  • A dynamic work environment with opportunities for growth and development
  • Access to cutting-edge technology and tools
  • A collaborative and inclusive team culture
  • A comprehensive benefits package, including health insurance and paid time off
  • The chance to work on exciting projects and make a meaningful impact in the world of sleep

We celebrate diversity and are an equal-opportunity employer committed to promoting inclusion in our workplace.