Multilingual Customer Service Representative
Há 5 dias
About Our Company
TN Portugal is a multinational organization dedicated to delivering exceptional customer service and support.
Job Overview
We are seeking a highly skilled Multilingual Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients in multiple languages.
Key Responsibilities
- Provide timely and effective solutions to customer inquiries via phone, email, and chat.
- Built strong relationships with customers through empathetic and professional communication.
- Maintain accurate records of customer interactions and resolve issues efficiently.
- Meet or exceed performance metrics, including quality, productivity, and client satisfaction targets.
- Participate in ongoing training and development programs to enhance language skills and stay up-to-date on company policies and procedures.
Requirements
- Native or fluent German speaker with advanced English communication skills.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly.
- Strong analytical and problem-solving skills, with attention to detail and ability to work independently.
- Demonstrated ability to learn and adapt quickly, with a passion for delivering exceptional customer experiences.
- EU citizenship or valid work permit for Portugal required.
Benefits
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Paid vacation time and holidays.
- Access to employee discounts and perks.
- Private healthcare and dental insurance after six months of employment.
Career Growth Opportunities
We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
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