Customer Service Liaison

1 semana atrás


Oeiras, Lisboa, Portugal Phiture Tempo inteiro

Role Overview

We are seeking a Customer Service Liaison to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to NetJets Owners, ensuring their needs are met and exceeded.

Your Key Responsibilities

  1. You will be the primary point of contact for NetJets Owners, handling all inquiries, requests, and concerns in a professional and courteous manner.
  2. You will work closely with the Maintenance Department to schedule maintenance options that minimize flight disruptions.
  3. You will collaborate with the Lead Pilot to establish efficient crew levels, ensuring each aircraft is crewed to minimize disruption.
  4. You will anticipate or resolve potential areas of owner discontent or conflict, working closely with relevant departments to minimize adverse consequences.
  5. You will provide information on airports, restrictions, aircraft performance, and travel documentation to deliver an uncompromising level of service.
  6. You will load flight details into the reservations system accurately and promptly to ensure relevant departments have the necessary data.
  7. You will capture flight feasibility by checking the reservation system and send confirmation to owners in a timely manner.

What We're Looking For

  • A Bachelor's degree in Business or Aviation is preferred.
  • Experience in customer-facing or call center environments, preferably in the aviation industry.
  • Proficiency in Business English and at least one additional language (Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Czech, Turkish, Greek).
  • Proficiency in MS Office.

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