Agent de Support Client multilingue

1 dia atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Vous êtes passionné par la relation client et les technologies ?

Mission

Votre mission en tant qu'agent du service client sera de supporter l'activité en offrant la meilleure qualité de service aux utilisateurs, tout en travaillant pour l'une des plus prestigieuses marques au monde.

Responsabilités
  • Répondre aux appels entrants et aux demandes des clients en résolvant leurs problèmes en faisant preuve d'empathie et de professionnalisme.
  • Être responsable de la sécurité des contenus publiés sur les réseaux sociaux, en vous assurant qu'ils sont conformes à la réglementation.
  • Examiner les vidéos, l'images, l'audio, rechercher du contenu inapproprié, avant qu'il ne soit mis en ligne.
  • Éliminer et bloquer les contenus non conformes, ainsi que filtrer, organiser et évaluer les informations.
  • Contribuer à créer une meilleure expérience utilisateur, en aidant à améliorer également les stratégies et les opérations.
Exigences
  • Langue maternelle française (C1 ou C2).
  • Bonne connaissance de l'anglais (B2).
  • Vous avez un passeport européen ou un permis légal pour travailler au Portugal.
  • Vitesse de frappe de 25 mots à la minute.
  • Disponibilité pour travailler sur des postes décalés.
  • Une première expérience en contact client est un plus.


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