Smart Locker Maintenance Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Bloq Tempo inteiro
About the Role

We are seeking a highly skilled Live Support Agent to join our innovative team at Bloq.it. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our smart locker systems by providing real-time technical support to our technical teams and swiftly resolving maintenance issues.

Responsibilities
  • Act as the primary contact for maintenance-related inquiries, providing exceptional live support to field maintenance teams and store managers via phone, email, and other communication channels;
  • Handle and resolve technical support tickets using ticketing systems;
  • Diagnose and resolve technical issues related to the maintenance of smart lockers, including hardware and software components;
  • Collaborate closely with deployment and maintenance teams to escalate and efficiently resolve complex issues;
  • Accurately document technical issues and solutions in the internal knowledge base for future reference and continuous improvement;
  • Provide guidance and training on maintenance procedures and troubleshooting techniques;
  • Work with internal teams to identify recurring issues and implement preventive measures to minimize downtime and improve system reliability;
  • Stay informed about product developments and industry trends to enhance technical knowledge and support capabilities;
  • Assist in developing and updating technical documentation, training materials, and standard operating procedures;
Requirements
  • Proficiency in French, plus a good level of English;
  • Technical proficiency in hardware and software systems, preferably with experience in maintenance or technical support roles;
  • Knowledge of computer and IoT hardware, electronics, TCP/IP networks and operating systems (GNU/Linux-based systems);
  • Excellent communication skills, with the ability to convey technical information clearly and effectively;
  • Strong problem-solving and troubleshooting skills, with great attention to detail;
  • Ability to work independently and collaboratively in a fast-paced environment;
  • Flexibility to work French holidays, since this is a remote role for France;
  • Prior experience in customer support or technical assistance is preferred;
  • Knowledge of smart locker systems or similar technologies is a plus.
What We Offer

As a Live Support Agent at Bloq.it, you will have the opportunity to work with cutting-edge technology and have a significant impact on the future of e-commerce deliveries. You will be part of a supportive and collaborative work environment that encourages continuous learning and professional growth. We offer a competitive salary and benefits package, tailored to your experience and skills.

At Bloq.it, we are passionate about providing affordable and sustainable solutions for online deliveries. If you are a passionate Live Support Agent ready to shape the future of smart locker solutions, we invite you to join our team of #bloqstars and help us redefine the last-mile delivery experience.



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