Senior Operations Coordinator
Há 5 dias
**Job Summary:**
A world-famous, international company, operating in the iGaming field, is looking for an experienced Control Room Operations Coordinator to provide top-level visibility into operational performance, manage incidents and outages, and ensure service levels are met.
Key Responsibilities:
• Supervise and coordinate the OCR team, ensuring company standards are upheld.
• Motivate and coach the team, ensuring effective onboarding and continuous learning.
• Provide data analysis, reporting, and operational updates to senior management.
• Develop workflows, KPIs, and procedures to improve operational control needs of both individuals and the team, working alongside learning and development personnel.
• Contribute to process optimization and the company's growth, with a focus on improving customer experiences.
• Lead the team in achieving ISO certification and industry compliance standards.
• Manage relationships with internal and external stakeholders.
Requirements:
• Strong communication skills in English (knowledge of Bulgarian is a plus).
• Extensive experience in operations management, ideally with leadership exposure.
• Ability to lead cross-functional teams and manage complex projects.
• Bachelor's degree in Business Administration, Operations Management, or related field. Master's degree preferred.
• Relevant certifications in project management or operations (e.g., PMP, Six Sigma).
• Experience in the iGaming industry or similar is a strong advantage.
• Proficiency in data analysis tools and operational control systems.
What We Offer:
• Attractive starting salary, full-time employment, and paid leave days.
• Compensation for weekend, night, and holiday work per Bulgarian labor laws.
• Growth opportunities in a fast-paced, international company.
• Additional health insurance (including dental and prescription glasses coverage).
• Multi-Sport card for gym and fitness.
• Full Sofia public transportation card.
• Office conveniently located near a subway line.
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