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2 semanas atrás
We are seeking a talented Support Agent to provide exceptional customer service to our German-speaking users. As a key member of our customer support team, you will be responsible for handling customer inquiries, troubleshooting technical issues, and collaborating with the moderation team to develop best practices for content review. This is an exciting opportunity to join a dynamic team and contribute to creating a positive and supportive community environment.
Key Responsibilities:
- Providing timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in German.
- Handling customer complaints, technical issues, and feedback professionally and empathetically.
- Troubleshooting and resolving issues related to account access, content moderation, and platform functionalities.
Requirements:
- Native or near-native proficiency in German (written and spoken).
- Strong command of English for internal communication and documentation.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
