Senior Customer Project Coordinator
2 semanas atrás
Job Title: Senior Customer Project Coordinator
Job Summary: We are seeking a highly skilled and experienced Project Lead to manage customer relationships and drive business growth in the German market.
Key Responsibilities:
- Manage customer relationships and build strong partnerships with key stakeholders.
- Develop and implement sales strategies to drive profitable growth.
- Process and track customer requests, including quotes, sample requests, and technical inquiries.
- Document and log customer complaints and move them forward internally.
- Administer Customer Master Data in Salesforce and the ERP program.
- Identify customer needs and take proactive steps to maintain a positive experience.
- Support and run projects related to day-to-day tasks, including process improvements.
- Analyze customer feedback and take action where needed.
- Track customer experience in and with different channels.
Requirements:
- Proficiency in MS Office, ERP-systems (KINETIC/Oracle), and CRM software (Salesforce).
- Fluent German speaker.
- Excellent communication skills in writing, verbal, and listening.
- Able to build relationships with customers mainly via phone on a day-to-day basis.
- Client-centered approach.
- Good organizational and time management skills.
- Able to work under pressure in a fast-moving environment.
- Focus on details.
- Good administration skills.
- Being a good team player but also competitive where needed.
- Have a growth mindset and sales skills.
- Be approachable for your internal and external customers.
Preferred Qualifications:
- Experience in project management.
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