Senior Customer Project Coordinator

2 semanas atrás


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

Job Title: Senior Customer Project Coordinator

Job Summary: We are seeking a highly skilled and experienced Project Lead to manage customer relationships and drive business growth in the German market.

Key Responsibilities:

  • Manage customer relationships and build strong partnerships with key stakeholders.
  • Develop and implement sales strategies to drive profitable growth.
  • Process and track customer requests, including quotes, sample requests, and technical inquiries.
  • Document and log customer complaints and move them forward internally.
  • Administer Customer Master Data in Salesforce and the ERP program.
  • Identify customer needs and take proactive steps to maintain a positive experience.
  • Support and run projects related to day-to-day tasks, including process improvements.
  • Analyze customer feedback and take action where needed.
  • Track customer experience in and with different channels.

Requirements:

  • Proficiency in MS Office, ERP-systems (KINETIC/Oracle), and CRM software (Salesforce).
  • Fluent German speaker.
  • Excellent communication skills in writing, verbal, and listening.
  • Able to build relationships with customers mainly via phone on a day-to-day basis.
  • Client-centered approach.
  • Good organizational and time management skills.
  • Able to work under pressure in a fast-moving environment.
  • Focus on details.
  • Good administration skills.
  • Being a good team player but also competitive where needed.
  • Have a growth mindset and sales skills.
  • Be approachable for your internal and external customers.

Preferred Qualifications:

  • Experience in project management.

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