Cloud Support Specialist
Há 2 dias
About This Role
We are seeking a skilled Cloud Support Analyst to join our team at SER Group. As a Cloud Support Analyst, you will be responsible for providing technical support and assistance to our customers and internal teams.
Key Responsibilities
- Provide technical support and assistance to customers and internal teams via phone, email, and chat.
- Investigate and resolve technical issues related to cloud services, including infrastructure, applications, and data.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain knowledge of cloud services, including AWS and Azure.
- Stay up-to-date with the latest cloud technologies and trends.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in cloud support or a related field.
- Strong knowledge of cloud services, including AWS and Azure.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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