Cloud Support Specialist

Há 2 dias


Porto, Porto, Portugal SER Group Tempo inteiro

About This Role

We are seeking a skilled Cloud Support Analyst to join our team at SER Group. As a Cloud Support Analyst, you will be responsible for providing technical support and assistance to our customers and internal teams.

Key Responsibilities

  • Provide technical support and assistance to customers and internal teams via phone, email, and chat.
  • Investigate and resolve technical issues related to cloud services, including infrastructure, applications, and data.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain knowledge of cloud services, including AWS and Azure.
  • Stay up-to-date with the latest cloud technologies and trends.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in cloud support or a related field.
  • Strong knowledge of cloud services, including AWS and Azure.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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