Senior Regional Client Success Professional
Há 3 dias
We are seeking an exceptional Senior Regional Client Success Professional to join our dynamic team in the APAC region. As a key member of our Customer Success department, you will play a pivotal role in driving business growth and customer satisfaction through strategic account management, solution development, and collaborative relationship building.
About the Role:This is a senior-level position that requires a minimum of 5 years of experience in a client-facing role within the IT industry. You will be responsible for managing a portfolio of clients in the APAC region, identifying opportunities for growth, and developing tailored solutions to meet their evolving needs. Your expertise will enable you to navigate complex projects, foster strong relationships with cross-functional teams, and drive business outcomes.
Key Responsibilities:- Develop and execute customized success plans to align with client objectives
- Conduct regular business reviews to identify growth opportunities and address potential risks
- Collaborate with internal stakeholders to ensure seamless delivery of projects and services
- Maintain accurate records of client interactions, progress, and achievements
- Minimum 5 years of work experience in a client-facing role within the IT industry
- Proven track record of driving business growth and improving customer satisfaction
- Excellent communication, presentation, and interpersonal skills
- Familiarity with agile methodologies and CRM tools (e.g., Salesforce, Jira)
- Strong analytical and problem-solving abilities
- A competitive salary of $120,000 per annum, plus benefits and bonuses
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment with flexible remote work arrangements
- The chance to work with a pioneering tech firm at the forefront of the open-source movement
At Canonical, we are committed to empowering individuals and organizations to achieve their full potential through open-source innovation. Our team is dedicated to creating a workplace free from discrimination, where diversity of experience, perspectives, and background thrive. Join us on this exciting journey and become a part of shaping the future of technology
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