Regional Team Lead for Global Customer Success

4 semanas atrás


Aveiro, Aveiro, Portugal Phiture Tempo inteiro
Job Description

At Canonical, we are expanding our Customer Success team globally and seeking a highly skilled Regional Team Manager to lead our efforts. As a key member of our leadership team, you will be responsible for driving high-performing teams that deliver exceptional customer services in the new technologies sector.

About Us

We are a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We have 1000+ colleagues in 70+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

Role Summary

This role entails strategic planning and analysis, preparing communication plans, Team Meetings, and other messages shared in broader management forums. You will regularly review key performance indicators and metrics, develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success. Your key responsibility is to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives.

Key Responsibilities
  • Lead a team of Customer Success Managers across regions
  • Analyze regional performance metrics, identify trends, and implement process change
  • Develop strategies to enhance customer engagement, improve retention rates, and drive upsells or cross-sells
  • Work hand-in-hand with the Head of Customer Success
Requirements

You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. Ideally, you have been a Customer Success Manager at one point in your career and naturally evolved to a leading position. You should be comfortable dealing with ambiguity and quickly adapt to changes. A broad experience in diverse customer base and CSM motions is required.

Location

This is a globally remote role.

Salary

The estimated salary for this role is between $120,000 and $180,000 per year, depending on location and experience.



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