Customer Success Regional Team Leader

3 semanas atrás


Aveiro, Aveiro, Portugal Phiture Tempo inteiro

About Us

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  • We are a leading provider of open source software and operating systems to the global enterprise and technology markets.
  • Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
">

The Role

">$150,000 - $200,000 per year, depending on experience and location. This is a globally remote role that entails strategic planning and analysis, customer interactions and support, team management, cross-functional collaboration, and documentation and reporting.">

Key Responsibilities

">
  • Analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives.
  • Developing strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.
  • Collaborating with other departments, such as Sales, Marketing, Product development, and Support, to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success.
">

Requirements

">
  • A bachelor's or equivalent degree in Business, Communication, or STEM.
  • Knowledge and passion for Customer Success, revenue management, and technology, experience in SaaS or software industries.
  • A track record of bringing exceptional Customer Success experience results.
  • Commitment to continuous learning and improvement - curious, flexible, scientific.
">

Benefits

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  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
">

About Canonical

">We are an equal opportunity employer:">We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.

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