Portuguese German Language Customer Service Specialist

Há 2 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

About the Role: We are seeking a highly skilled Customer Service Representative fluent in German to join our dynamic team at Cross Border Talents, based in Porto, Portugal. This is a remote position ideal for local candidates who possess exceptional communication and problem-solving skills.
Key Responsibilities:

  • Assist customers with inquiries related to products and services via multiple communication channels.
  • Resolve customer issues by providing accurate information and solutions.
  • Escalate unresolved issues to the appropriate departments as needed.
  • Document and manage customer interactions in the CRM system.

Schedule: Monday to Sunday (rotative shifts within the schedule below):
  • Monday to Friday: 08:00 - 18:00
  • Saturday and Sunday: 08:00 - 17:00
  • Occasionally, availability from 08:00 - 19:00 is required.

Requirements:
  • Fluency in German (native or near-native level).
  • Proficiency in English (minimum B2 level).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Strong problem-solving skills and customer-focused mindset.
  • Availability to work flexible and rotative shifts.

What We Offer:
  • A competitive salary package with allowances of €28,000 per year, reflecting the location and industry standards.
  • A remote work setup with all necessary equipment provided.
  • Training and continuous support to help you succeed in the role.
  • A collaborative and friendly work environment.
  • Opportunities for career growth and development.


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