Portuguese German Language Customer Service Specialist
Há 2 dias
About the Role: We are seeking a highly skilled Customer Service Representative fluent in German to join our dynamic team at Cross Border Talents, based in Porto, Portugal. This is a remote position ideal for local candidates who possess exceptional communication and problem-solving skills.
Key Responsibilities:
- Assist customers with inquiries related to products and services via multiple communication channels.
- Resolve customer issues by providing accurate information and solutions.
- Escalate unresolved issues to the appropriate departments as needed.
- Document and manage customer interactions in the CRM system.
Schedule: Monday to Sunday (rotative shifts within the schedule below):
- Monday to Friday: 08:00 - 18:00
- Saturday and Sunday: 08:00 - 17:00
- Occasionally, availability from 08:00 - 19:00 is required.
Requirements:
- Fluency in German (native or near-native level).
- Proficiency in English (minimum B2 level).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Strong problem-solving skills and customer-focused mindset.
- Availability to work flexible and rotative shifts.
What We Offer:
- A competitive salary package with allowances of €28,000 per year, reflecting the location and industry standards.
- A remote work setup with all necessary equipment provided.
- Training and continuous support to help you succeed in the role.
- A collaborative and friendly work environment.
- Opportunities for career growth and development.
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