German Language Customer Service Representative

4 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Customer Service Specialist - German Language

Cross Border Talents is collaborating with a leading banking partner to deliver an exceptional customer experience in the banking sector. As a Customer Service Specialist, you will be the single point of contact for the bank's clients, helping them resolve a variety of inquiries through email and chat.

About the Role:

As a Customer Service Specialist, you will be responsible for handling customer inquiries, providing first-class customer support, and mediating any concerns to ensure a smooth customer journey. You will also be required to gather feedback for quality management and support the scheduling of appointments.

Key Responsibilities:

  • Handle customer inquiries via inbound chat and email regarding online banking portals.
  • Assist with navigation, product information, marketing campaigns, and bank services.
  • Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.
  • Forward complex issues to the appropriate consultants, branches, or departments.
  • Offer proactive solutions to enhance customer service and improve user experience.
  • Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
  • Support the scheduling of appointments and assist in central marketing campaigns.

Training & Onboarding:

  • 4 weeks total: 2 weeks of comprehensive training followed by 2 weeks of nesting.
  • Full support during the onboarding process to ensure you succeed in your role.

Work Schedule:

  • Mon-Fri: 8 AM to 5 PM
  • Late Rotative Shifts: 7 AM to 10 PM
  • No weekend work required.

Requirements:

  • Native German speaker with strong English (B2) proficiency.
  • Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively within a fast-paced, collaborative environment.

Why Join Us?

  • Work for a trusted and innovative banking partner.
  • Enjoy a competitive salary package and benefits tailored for your needs.
  • Relocation support for international candidates to ease your move to Portugal.
  • Grow within a dynamic, international team committed to delivering top-tier customer service.

Salary & Benefits:

  • Base Salary: 950EUR (paid 14 months).
  • Performance Bonus: Up to 200.
  • Fixed Language Bonus: 450EUR for your German proficiency.
  • Meal Allowance (net): 167.86EUR.
  • Permanent contract with a clear path for growth and career development.

Relocation Package:

  • From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).
  • From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).
  • Accommodation: Hotel room for 28 days.


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