Customer Service Representative with German Language Skills

3 semanas atrás


Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Job Title: Customer Service Representative with German Language Skills

Location: Porto, Portugal

Job Type: Fixed-term contract with possibility of extension or permanent contract

Remuneration: Base salary + bonuses

Job Description:

We are seeking a highly skilled Customer Service Representative with German language skills to join our team in Porto, Portugal. As a Customer Service Representative, you will be responsible for handling all incoming contacts from bank clients via phone, chat, and email. You will provide excellent customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience.

Responsibilities:

  • Handle all incoming contacts from bank clients via phone, chat, and email
  • Provide excellent customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Use adequate tools, processes, and/or methods to ensure the provision of accurate, valid, and complete information
  • Present the product range in a sales-oriented way and support central marketing campaigns

Requirements:

  • Native or fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply, and explain product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well

Offer:

  • Relocation support
  • Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
  • 2 weeks of training + 1 week of nesting (100% on site)
  • A dynamic and creative team with positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential


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