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We are seeking a highly skilled Italian Customer Service Representative to join our team in Lisbon. As part of this role, you will be responsible for providing exceptional customer service to Italian-speaking clients via phone, email, and live chat. Your primary focus will be on assisting with technical issues related to websites, troubleshooting, and resolving any challenges faced by our users.
Responsibilities:- Provide top-tier customer service to Italian-speaking clients via multiple communication channels.
- Troubleshoot website issues such as errors, performance problems, and other technical challenges.
- Guide customers through website features, account settings, and other technical processes to ensure they can fully utilize the platform.
- Record and track all customer interactions in our internal CRM system for accurate documentation and follow-up.
This is an excellent opportunity for a motivated individual who is passionate about technology and has excellent communication skills. You will work in a fast-paced environment, managing multiple tasks at once, and have the ability to problem-solve and troubleshoot technical issues effectively. If you are a customer-focused professional who thrives in a dynamic environment, we encourage you to apply.
