German Customer Support Specialist for Cross Border Success

Há 6 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

**About the Role**

We are seeking a highly skilled Cross Border Customer Support Specialist to join our team. As a specialist, you will interact with clients via various channels to address their concerns and resolve issues.

The ideal candidate will be fluent in German, have excellent communication skills, and possess a strong ability to work independently. If you are a customer-focused individual who is eager to learn and grow, we encourage you to apply.

Key Responsibilities:

  • Deliver exceptional support through phone, chat, email, and social media channels
  • Assist with account setup, verification, login issues, financial queries, and technical concerns
  • Serve as a trusted advisor, particularly for clients in the sports sector
  • Foster strong client relationships through clear and effective communication
  • Uphold service excellence while adhering to company policies
  • Suggest improvements to enhance processes and customer experiences

Requirements:

  • Fluent in German (C2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Benefits:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Rewarding your achievements
  • Meal Allowance: Covering daily meal expenses
  • Transportation Support: Helping with commuting costs
  • Health & Life Insurance: Comprehensive coverage for your peace of mind
  • Remote Work: Enjoy the flexibility of working from home


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