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Global Customer Experience Associate

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are looking for a Global Customer Experience Associate to join our team in Lisbon, Portugal. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and exceeding client expectations.

About the Job

Your primary focus will be on resolving customer queries and concerns in a timely and efficient manner. You will be responsible for providing real-time, accurate information that empowers the customer to make decisions. Additionally, you will:

  • Deal with claims (strikes, lateness, cancellation, etc.)
  • Help clients with doubts about Flight Club service, VIP Service, PRM (personal reduced mobility)
  • Be in charge of booking management (altering, canceling, or creating new reservations)

We value diversity and inclusion, and we welcome applications from candidates who can demonstrate a high level of European Portuguese (C2) and fluent English (B2). Previous experience with GDS tools like Amadeus, Galileo, or Sabre is a plus, as well as previous experience in Customer Service or as a tourism/travel representative.