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German Language Representative
1 semana atrás
Randstad II - Prestação de Serviços, Limitada is committed to ensuring that our recruitment and hiring process meets the needs of all people. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.
Job SummaryWe are seeking a highly motivated and skilled CUSTOMER SUPPORT REPRESENTATIVE to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service to our valued customers through multiple channels.
Responsibilities- Customer Assistance: Assist customers through email or phone inquiries enthusiastically and professionally.
- Booking Management: Support customers with booking management, cancellations, and billing issues.
- Promotion: Attract potential customers by answering questions about rent-a-car reservations and their different options, providing additional information to meet customer needs.
- Information Gathering: Gather information from new customers and input it into the platform.
- Contact Requests: Process and respond to contact requests promptly, contributing to fostering commitment to our client's brand.
- Language Skills: Proficient in German.
- Call Center Experience: Previous experience in a call center environment is preferred.
- Education: High school diploma or equivalent; higher education degree is a plus.
- Technical Skills: Knowledge of technical troubleshooting methods is a bonus.
- Competitive Salary: A competitive base salary.
- Meal Allowance: A meal allowance per day worked.
- Performance Bonus: A performance bonus up to €120 per month.
- Schedule: Monday to Sunday, from 7am to 8pm.
- Days Off: Two days off on the weekend.
- Contract: A permanent working contract with a three-month trial period.
- Location: Braga (work-from-home arrangement).
